Subscription Terms

1. Subscription Plans

Free on-device tools (setup, caller with Georgia K voice, tickets, night desk, period archive and reports) do not require a subscription and stay available without the Workers API. Closed nights stay in this browser’s archive; use Export all JSON on the period page to back them up or move them to another phone, and Download CSV / Save PDF on the night report or Period for filing.

Bingo Caller will offer subscription plans for the hosted platform (when available):

• Standard: £5/month or £50/year per venue
• Premium: £10/month or £100/year per venue

Annual plans provide 12 months for the price of 10 months (approximately 17% savings). Hosted plans add cloud sync, venue subdomain, auditor links and staff accounts once the Workers API is connected.

2. Free Trial

First-time subscribers receive 1 calendar month free trial. The trial begins on the date you subscribe. After the trial period, your subscription automatically converts to a paid subscription unless you cancel.

3. Billing

• Monthly: Billed on the same day each month
• Annual: Billed once per year after the free trial ends
• Payment processed via Stripe Checkout
• Card details never touch our servers
• Failed payments result in service suspension after grace period
• Prices are shown in GBP; VAT treatment not yet finalized

4. Per-Venue Pricing

Subscriptions are per venue. Each physical venue location requires its own subscription. One subscription includes all features for that venue and the specified number of staff accounts.

5. Cancellation and Refunds

• Cancel anytime from your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial periods
• Published reports remain accessible after cancellation
• You may export all data within 30 days of cancellation

6. Plan Changes

• Upgrade to Premium anytime - prorated credit applied
• Downgrade to Standard at end of current billing period
• Switch between monthly and annual at renewal

7. Service Level

We target 99.5% monthly uptime. Planned maintenance is scheduled Monday-Thursday, 09:00-12:00 UTC. We do not provide uptime guarantees or SLA credits in this version.

8. Price Changes

We may change subscription prices with 30 days advance notice. Existing subscribers will be notified via email. Price changes do not affect the current billing period.

9. What's Not Premium-Gated

The following features are available to all paid plans and are never locked behind higher tiers:

• Cryptographically verifiable fair draws
• Complete audit logs and transparency reports
• Access to your own venue records and data
• Data export in standard formats
• Security and privacy features

10. Suspension and Termination

We may suspend or terminate your subscription for:

• Non-payment after grace period
• Violation of Terms of Service
• Illegal activity
• Abuse of the platform

We will provide notice and opportunity to remedy where possible before termination.

11. Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You will receive a reminder email before each renewal.